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How InfoSpark helped Link Decorative Designs manage their production process to achieve efficiency and improve client visibility using Smartsheet

less job management effort

50%

manual hours saved per week

>60

50%

more time to focus on other tasks

“Our team efficiency went really high. The visibility of the job was clear, in terms of what we have received to what has been packed. I’ve freed up a lot of time and I am now able to dedicate that time for research and development and marketing.”
- Preetesh, Director at Link Decorative Designs

Challenges

Faced with the limitations of their old system, Link Decorative Designs involved manual Excel-based processes. To address key pain points, they ultimately sought a solution to streamline their operations, reduce delays, and improve communication. The complexity of invoicing and job tracking, along with the constant client inquiries, motivated them to find a more efficient and user-friendly approach. Their primary goal was to enhance productivity, simplify their workflow, and provide a better client experience.

Solution

Link Decorative Designs sought a more user-friendly, cost-effective system with InfoSpark, which provided them with a new solution that aligned perfectly with their vision. Using Smartsheet solutions, this collaboration not only improved software integration but also optimised production processes, making them highly efficient. Through Smartsheet's cloud-based platform, Link Decorative Designs' new system offered flexibility and ease of access wherever they are and whenever they need it.

Implementation Process

Learning Link Decorative Designs’ challenges and in hoping to find a way to streamline their workflows, InfoSpark promptly translated their vision into a prototype that effectively addresses their needs.

 

In just a week, this prototype brought their vision to life using Smartsheet solutions.

 

What sets InfoSpark apart was their profound understanding of the customer's unique processes and challenges. In order to provide Link with the best solution, they provided hands-on support by visiting the customer's factory to get a deeper understanding of their operations. Through this on-site support, they were able to properly grasp their production process and translated it into a practical solution and offered valuable insights to optimise their systems. This collaborative effort resulted in an implementation that was not only seamless but transformative, making it a resounding success.

Results

Using the power of Smartsheet's solution, Link Decorative Designs brought remarkable improvements to their operations. Efficiency improved significantly by providing clients with real-time job visibility and substantially reducing inquiries. By automating manual processes, Smartsheet helped Link Decorative Designs save 48 to 60 hours weekly, which allowed them to focus more on other things that matter: research, development and marketing endeavours. This newfound focus empowered the customer to explore uncharted avenues, foster business growth, and introduce innovative products into the market.

Discover how InfoSpark can help you transform how your team works. Connect with us today.
About:

Link Decorative Designs is a premier provider of Powder Coating, Wood Grain, and Custom Sublimation services in Australia. Their commitment to top-tier craftsmanship, fast service, and quality assurance makes them the trusted choice for precision and excellence in coating and sublimation solutions.

Industry

Manufacturing

Company Size

11-50 employees

Region

APAC

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